HELP CENTER

At ChampLocker.com, we understand the importance of convenience when it comes to making payments for your online purchases. That's why we offer a "Cash on Delivery" (COD) payment option to ensure a hassle-free shopping experience.

At ChampLocker.com we understand the importance of timely refunds for returned items. Our refund process is designed to ensure a smooth and efficient experience for our valued customers.

Refund Timeline:

1. Item Collection: Once our delivery personnel collects the returned item from you, it will be marked as received in our system.

2. Item Inspection: Our team will carefully inspect the returned item to ensure it meets our return policy guidelines. This inspection typically takes 1 - 2 business days.

3. Refund Initiation: After the inspection is complete and the item is approved for a refund, we will initiate the refund process.

4. Whish Money: Refunds will be issued in the form of Whish Money.
Whish Money is a convenient and secure way to facilitate refunds quickly.

Notification: You will receive a notification via email or SMS once your refund is processed. This notification will include details of the refunded amount and how to access your Whish Money.

Yes. You can place an order as a guest with no obligation to create an account. We do recommend that you create an account, however, if you’d like to check your order history and have your shopping basket items and track your order when shipped. It’s quick and easy to create an account. Just visit www.champlocker.com/account and follow the instructions on-screen.

This is automatically sent to your email address when you place an order. If you haven’t received your order confirmation within 24 hours, please get in touch at contact@champlocker.com just in case there’s a problem with your order. Please check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there.

We typically only cancel orders if there’s a problem with stock, or if you’ve asked us to cancel. Please accept our apologies if your order is canceled because of a problem at our end. We always contact our customer when there's any issue with the order before any cancellation.

There is only a short amount of time between when you place your order and when we start processing it. If you contact us straight away after ordering, via sales@yourstorename.com, we may be able to cancel your order before it’s processed. If not, we’ll despatch your order and then you can return it to us if you wish upon receiving it.

You can absolutely exchange & return your items to us, within 14 days after receiving it, as long as it’s undamaged, unused and contained in its original packaging with all tags and labels attached.

Effective for All Purchases via ChampLocker.com

At Champ Locker, we value your satisfaction with your online purchases. Our Return and Exchange Policy is designed to ensure a seamless shopping experience for you.

Returns and Exchanges Timeframe:
You have 14 days from the date of receiving your order to request an exchange, credit, or refund for online purchases made through our website. We've streamlined the process for your convenience:

Our courier company will promptly collect your exchange order from your address.
Simultaneously, your new order will be delivered right to your doorstep.
Return & Exchange Fees:
To cover processing and shipping costs, a nominal fee will apply for returns and exchanges:

Returns: $2 USD per Return Order
Exchanges: $2 USD per Exchange Order
Condition of Items:
For us to process your return or exchange smoothly, please ensure that all items meet the following criteria:

Items must be in unwashed and undamaged condition.
Original packaging must remain unopened.
All tags must remain attached.
Final Sale Items:
Please note that certain items are considered final sale and cannot be returned or exchanged unless required by law. These items include:

• Food items
• Sale merchandise
• Cosmetics
• Underwear
• Lingerie
• Earrings and body piercings
• Clearance items
• Gift cards / e-gift cards
  Fitness Equipment:
  We regret to inform you that fitness equipment such as benches, treadmills, ellipticals, and more cannot be returned or exchanged once they have been installed. Please ensure your selection is correct before installation.

We are committed to ensuring your satisfaction and addressing your needs promptly. If you have any questions or require assistance with a return or exchange, please don't hesitate to contact our customer support team. Thank you for choosing ChampLocker.com for your sports and fitness needs!

We're committed to ensuring your satisfaction with every purchase from Champlocker.com. Our refund process is designed to be simple and straightforward, offering you two convenient options:

(1) Gift Vouchers:
If you decide to return an item and prefer not to exchange it for something else, you can request a gift voucher. This voucher will exclude the original shipping fees and will be delivered to you as a digital code via email or SMS. Gift vouchers have a generous 6-month expiration date, giving you the flexibility to shop for anything you like on Champlocker.com. Please allow up to 5 working days from the day you submit your return request for gift vouchers to be processed.

(2) Cash Refund:
In the event that the item you received doesn't match its description or image on our website when you made the purchase, and you choose not to exchange it, you have the option to request a refund of your order amount, including the shipping fees you paid. Additionally, if the item you received is defective or in unsatisfactory condition, we offer to send you a replacement of the same item with free shipping. If, for any reason, the item is no longer available in our stock, we will issue a refund.

Typically, cash refund requests are processed within 5 working days.

At Champlocker.com, we aim to make your shopping experience as smooth as possible. If you have any questions or need assistance with your refund, please don't hesitate to reach out to our dedicated customer support team. Your satisfaction is our priority.